QUESTION/PROBLEM:

Site had multiple power outages and when they finally established power to the site, they had a spiral tracking jam on EE625B that prevented drive DR626 from running in remote.

Site confirmed they could run in local mode and that's how they ran product for hours prior to calling technical support.

Intelligrated engineers verified photoeyes were cycling in ICW.

ANSWER/SOLUTION:

Engineers restarted ICW services to clear the tracking jams and DR626 was able to run in remote and site was back to operations as they were prior to the power outages.