Question/Problem

 

How to resolve Putwall Manager/Handheld scanner/ ICE Blue controller communication issue. 

 

Environment

 

WES/Putwall Manager

ICE BLUE Controller

 

Answer/Solution

1. Check Putwall Manager logs at the time of disconnect.
2. Ask site to check that the ICE Blue Controller is powered on and connected to the network.
3. Login to the controller and make sure all processes are running.
4. Unplug the network cable from the switch and have IT confirm that it shows unplugged.
5. Plug the network cable back into switch.
6. If you don't get a logon screen try resetting the nodeboard.
7. Replace the handheld scanner
8. Escalate.

 

Related items

 

TS-00444378 - https://dashboard.intelligrated.com/dashboard/ViewIncident.aspx?IncidentID=7350702b-5c8e-4133-b1c0-43ecfe7d141b

 

Internal Notes

 

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Reason for confidentiality

 

#NotValidated

[Section is meant for a brief reason for any data recorded in Internal Notes above, or any reason that the general article cannot be released to the public. Can be updated to #Validated once reused and agreed by KCS Contributor]

***If there is information in this section prior to migration to SalesForce, then it may NOT be published. This information will be fully visible along with all information above.***

 

DISCLAIMER:

Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

 

No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.

 

In no event, shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

 

Template updated 2022-09-20 kwk Pending approval