Question/Problem

How to get out of "passive" mode on CSC Diagnoses screen?
How to resolve and/or kick users from mmi screen?

Environment

- S2000TT
- CSC3

Answer/Solution

Note:-  For CSC3 sites,
           
             The first user to log into the Diagnoses screen is given control of it. All other users thereafter are placed into 'Passive Mode' which is a 'View Only' mode. 
             i.e. Able to acknowledge alarms, see point info, etc.

 

             The problem with this is if the user in the 'Active' diagnoses screen is unknown, the site is unable to acknowledge alarms that may need to be cleared in order to run the sorter. 

             This can also happen if an Intelligrated engineer leaves their session up accidentally. 
             ***Always exit the mmi when done working on the issue***

       
                                                    Active        Passive
              

1. Have all users exit out of the diagnoses screen.
   
   
2. Find out which PIDs are accessing the diagnoses screen using 'ps -ef | grep mmidiag'
    

From here there are 2 mmi sessions accessing the diagnoses screen 'mmidiag', one of them is mine and I am currently in 'Passive Mode'.
***Normally the session with the earliest timestamp is the one in the "Active" state***

 

After step '1' is followed, there is only 1 user shown:
 

3. Kill the mmi process with the following:     
   

      Note:- If the above cmd won't kick out the session, try killing it using 'sudo kill' as mentioned below:
          i.e. sudo kill -9 XXX

4. If there are no mmidiag processes remaining, the next user to access the screen will become the active user:
   

          

Internal Notes

Incident:- TS-00424157 (https://dashboard.intelligrated.com/dashboard/ViewIncident.aspx?IncidentID=314bc1bd-4ce7-41ad-9dff-d2dd125b4244) 

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Template updated 2022-09-20 kwk Pending approval