Article: KB-11322
Info:
NO DATA [weight] on ICW
Skill required to complete this article: Peripheral ~ Scale and level is No Skill Level Association.

Related tickets

TS-00406967 ---> ICW

TS-00407298 ---> BOSS

Question/Problem
 
No weight information displayed on ICW causing divert aborts

Environment

InControlWare or BOSS
PandA lanes

 

Problem Description

* Barcodes being read and displayed by ICW

* Weight being read and displayed by scales (No hardware issues)

* All scales present this issue (Not focused in one scale -> no hardware issues)

* Random cartons affected (Some cartons display weight info in ICW -> Probably a communication issue)

* WMS from site was receiving and sending the correct weight info

Answer/Solution

 Root Cause: Two RTC controllers were connected at the same time with the same IP address

 Solution: Turn off the controller that was not supposed to be on

 

 

 

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Published on 9/14/2022.
Last Modified on 9/21/2022.
Last Modified by Jacob Castellanos.
Article has been viewed 207 times.
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