Related tickets
TS-00406967 ---> ICW
TS-00407298 ---> BOSS
Question/Problem
No weight information displayed on ICW causing divert aborts
Environment
InControlWare or BOSS
PandA lanes
Problem Description
* Barcodes being read and displayed by ICW
* Weight being read and displayed by scales (No hardware issues)
* All scales present this issue (Not focused in one scale -> no hardware issues)
* Random cartons affected (Some cartons display weight info in ICW -> Probably a communication issue)
* WMS from site was receiving and sending the correct weight info
Answer/Solution
Root Cause: Two RTC controllers were connected at the same time with the same IP address
Solution: Turn off the controller that was not supposed to be on