KB [How to
troubleshoot Ethio I/O Card Error]
Question/Problem
How to Troubleshoot
Ethio I/O Errors
Environment
-Boss HMI
Answer/Solution
|
Step
|
Details
|
Image/s
|
|
Connect
to BOSS RTC
|
Connect
to Boss RTC which is showing Ethio Alarm
|
|
|
Verify
Alarms
|
Look for
the alarms and take a screenshot
|
|
|
Verify
Ethio Net Status in BOSS HMI
|
Look for
the card and devices which are showing fault
For
example, on Ethio Card 4, device 4, 6 and 10 were indicating fault.
|
|
|
Verify
Ethernet network Connection
|
Connect
a laptop in to the same network in order to ping affected devices
Check Network drawings in dashboard for the IP address of affected devices
|
|
|
Set IP
Address
|
Configure
the laptop IP to the same subnet as the
affected devices
|
|
|
Run
Continuous Ping
|
Open
Command Prompt and run
Ping -t
|
Monitor for Data
packet loss or no response
|
|
Check
Device Link Lights
|
-Check
Device link\lights of affected device (if available)
-Confirm
if lights are ON and active
|
|
|
Device Status
|
If
devices do not respond and link lights are off, verify power, devices may be powered off, which can cause Ethio I/O
errors.
|
|
Related items
TS-00476356
Internal Notes
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