Article: KB-11825
How to:
transfer "Config" files/folder from MC2K to Netlok PC folder or vice versa.
Skill required to complete this article: Controls and level is Intermediate.


How to transfer "Config" files/folder from MC2K to Netlok PC or vice versa.




Config files/folder transfer from MC2K to Netlok PC folder

1) Connect Target VPN on your Netlok PC.
2) Open FileZilla on your Netlok PC.
3) From site's "Remote Connection ---> Equipment Information" tab, check MC2K's creds & insert them as mentioned below on FileZilla. (be sure to use port 22. Otherwise you will not able to connect)



4) Upon connecting to MC2K, follow below mentioned steps (As shown below in the picture)

         a) Go to "/usr/mc4/M1108156-MC2K-1" Directory (On the right side of the window)
         b) Navigate to your share folder in "N: drive". (On the left side of window)
         c) Drag & Drop "Config" folder from MC2K to your Netlok PC's drive/folder.



 Once transfer is done, ask site to either physically connect backup MC2K.

Once site is connected with backup MC2K, re-connect MC2K on FileZilla as mentioned above.


Transfer back file from Netlok PC folder into Backup MC2K

1) Connect Target VPN on your Netlok PC.
2) Open FileZilla on your Netlok PC. 
3) Connect MC2K from FileZilla.


4) Try to just drag & drop "config" files/folder from Netlok PC to Backup MC2K but sometimes it won't let you transfer due to not having administrative access to that "/usr/mc4/M1108156-MC2K-1" directory.
     i.e. 3rd MC2000 swap

5) During that time, try to transfer "config" files/folder to any other path inside MC2K where it doesn't ask for administrative rights.
     i.e. /tmp or /local

6) Once you successfully transferred "config" files/folder into any other ("/tmp, /local or any other directory"), follow the steps as mentioned below -


  • login to mc2000 (mc_user/mc_user)
  • Su

 password: mc2000


 First we need to create a backup of existing "config" folder.

  • cd /usr/mc4/M1108156-MC2K-1/config
  • cp config config_Backup

    Once "config_Backup" is created, transfer/move new "config" folder to MC2K.
  • cd /tmp or cd /local
  • mv /tmp/config/* /usr/mc4/M1108156-MC2K-1/config
    sudo mv /tmp/config/*  /usr/mc4/M1108156-MC2K-1/config
    mv -r /tmp/config  /usr/mc4/M1108156-MC2K-1/config

Related items

Incident number:- TS-00424676 (


Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.

In no event, shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Template updated 2022-09-20 kwk Pending approval

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Published on 8/21/2023.
Last Modified on 8/22/2023.
Last Modified by Jigar Mehta.
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