Article: KB-10002
Info:
What is the Knowledgebase?
Skill required to complete this article: Administrator and level is Beginner.
Summary

The Knowledgebase is an information database created and designed for Intelligrated to supply general information to customers concerning parts and products used with their material handling systems.  The Knowledgebase provides useful information to inform customers of issues related to their system such as troubleshooting tips, maintenance procedures, component information and identification, part number changes, Technical Service Bulletins, and safety information.

While all of this information has been previously available to customers in the past through Intelligrated’s Lifecycle Support Services Hotline, the newly designed Knowledgebase makes this necessary information more readily available to users.  It enables users to find the answers to their questions more quickly through the internet rather than calling Intelligrated directly, ultimately reducing downtime. In addition, there are a great deal of articles discussing common parts found in various conveyor mechanical assemblies.  Using photographs and illustrations, these common parts articles are designed to help customers quickly visualize the exact part in question so that the necessary action concerning the part can be carried out quickly and with minimal inconvenience.

The Knowledgebase is not just a one-way stream of information however; customer involvement plays a major role in the existence and content of Intelligrated’s Knowledgebase.  Specific questions can be submitted by customers when their issues and concerns are not addressed well enough in the existing articles.  Likewise, articles that do pertain to customer questions can be rated and commented on to be sure that the necessary information found in Knowledgebase articles is both clear and relevant to meet the needs of Intelligrated’s customers whenever they need it, 24/7.  

Intelligrated is a customer driven company.  Knowledgebase is not meant to replace the physical interaction between Intelligrated  and its customers concerning support issues.  It is designed to provide the necessary information in a faster, more readily available environment.  This helps ensure more convenience for the customer and helps to minimize system downtime and overall loss for their company as much as possible.


DISCLAIMER:

Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated Systems, LLC (“Intelligrated”). This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.

In no event shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

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Published on 12/4/2007.
Last Modified on 2/2/2017.
Last Modified by Randy Ransom.
Article has been viewed 8098 times.
Rated out 6 of 10 based on 6 votes.
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