Article: KB-11249
Fix:
Scanner Index Telegram Fault (idx tlg)
Skill required to complete this article: Maintenance and level is No Skill Level Association.

Question/Problem

Scanner Index Telegram Faults on the Tilt Tray and Crossbelt sorters

 

CSC3:

 

 

ICW:

 

 

 

Environment

Tilt Tray Sorter (S2000, S3000, TTMD) (CSC3, CSC5, ICW)

Crossbelt Sorter (CB4000) (ICW)

 

Answer/Solution

 

Information:

 

The PLC/MC sends an index telegram to the scanner along with the trigger command and expects a code telegram in return, which translates to good-read, no-read, multi-read, etc. 

 

Root Cause:

 

'No index telegram' fault occurs when the PLC/MC sends the scanner an index telegram and does not receive a code telegram back.

 

'Index already in use' or 'Idx tlg timing failure' fault occurs when the scanner sends or receives the telegram late.

 

Fix:

 

The issue is either directly related to the scanner or its communication to the PLC/MC.

- Power cycle the scanner and check proper wiring connections.

- Contact scanner company and have them check for network/latency issues.

- Replace Scanner and cables. 

 

 New scanners can have timeout issues causing the index telegram faults, if not configured properly. The timeout can be increased to resolve it.

 

NOTE: If the 'No index telegram received' alarms only occur during sorter stop/start, they are insignificant and can be ignored, as the time frame within which the scanner needs to receive the index telegram will not be sufficient when sorter is not in production speed. 

 

 

DISCLAIMER:

Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.

In no event, shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. 

 Related Articles
No Related Articles Available.
 Help us improve this article...
What did you think of this article?
poor   excellent
Your Email:
Tell us why you rated the content this way. (optional)
RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
RadEditor's components - toolbar, content area, modes and modules
   
Toolbar's wrapper 
 
Content area wrapper
RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
Editor Mode buttonsStatistics moduleEditor resizer
 
 
RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.
   
 

 Comments...
No user comments available for this article.
Published on 6/30/2022.
Last Modified on 12/21/2022.
Last Modified by Viswanathan Hariharan.
Article has been viewed 715 times.
Rated out 0 of 10 based on 0 votes.
Print Article Print Article
Print Article Email Article