Article: KB-11044
How to:
Troubleshooting unresponsive PTL application
Skill required to complete this article: Controls and level is No Skill Level Association.

Entire site at Helen of Troy, El Paso, TX, was not allowing associates to log in.  Server experienced the following symptoms:

  • Database was sporadically accessible, and took 30 seconds or more to respond to queries
  • show_ep took some time to respond or did not respond at all
  • power issues shown in syslog.log 
Mar 23 10:40:29 heleelpa vmunix: LVM: vg[1]: pvnum=1 (dev_t=0x1f041000) is POWERFAILED
Mar 23 10:40:29 heleelpa vmunix: LVM: Failed to automatically resync PV 1f041000  error: 5
Mar 23 10:40:44 heleelpa vmunix: LVM: Recovered Path (device 0x1f041000) to PV 1 in VG 1.
Mar 23 10:40:44 heleelpa vmunix: LVM: Restored PV 1 to VG 1.


  • Pick EP13
  • HP-UX
  • HP 9000 RP3410


1) requested site to power down application server

2)  requested site to power down MSA (Disk array)

3)  requested site to power up MSA (Disk array)

4)  requested site to power up application server


Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.


No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.


In no event, shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.


 Related Articles
No Related Articles Available.
 Help us improve this article...
What did you think of this article?
poor   excellent
Your Email:
Tell us why you rated the content this way. (optional)
RadEditor - HTML WYSIWYG Editor. MS Word-like content editing experience thanks to a rich set of formatting tools, dropdowns, dialogs, system modules and built-in spell-check.
RadEditor's components - toolbar, content area, modes and modules
Toolbar's wrapper 
Content area wrapper
RadEditor's bottom area: Design, Html and Preview modes, Statistics module and resize handle.
It contains RadEditor's Modes/views (HTML, Design and Preview), Statistics and Resizer
Editor Mode buttonsStatistics moduleEditor resizer
RadEditor's Modules - special tools used to provide extra information such as Tag Inspector, Real Time HTML Viewer, Tag Properties and other.

No user comments available for this article.
Published on 3/26/2021.
Last Modified on 3/26/2021.
Last Modified by Samuel Lai.
Article has been viewed 831 times.
Rated out 0 of 10 based on 0 votes.
Print Article Print Article
Print Article Email Article