Question/Problem
 
Entire site at Helen of Troy, El Paso, TX, was not allowing associates to log in.  Server experienced the following symptoms:

• Database was sporadically accessible, and took 30 seconds or more to respond to queries
• show_ep took some time to respond or did not respond at all
• power issues shown in syslog.log 

 
Environment

• Pick EP13
• HP-UX
• HP 9000 RP3410
   

Answer/Solution

1) requested site to power down application server

2)  requested site to power down MSA (Disk array)

3)  requested site to power up MSA (Disk array)

4)  requested site to power up application server

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