Article: KB-11805
How to:
Get out of "passive" mode on CSC Diagnoses screen
Skill required to complete this article: Loop Sorter ~ IntelliSort TT 2000 and level is Beginner.


How to get out of "passive" mode on CSC Diagnoses screen?
How to resolve and/or kick users from mmi screen?


- S2000TT


Note:-  For CSC3 sites,
             The first user to log into the Diagnoses screen is given control of it. All other users thereafter are placed into 'Passive Mode' which is a 'View Only' mode. 
             i.e. Able to acknowledge alarms, see point info, etc.


             The problem with this is if the user in the 'Active' diagnoses screen is unknown, the site is unable to acknowledge alarms that may need to be cleared in order to run the sorter. 

             This can also happen if an Intelligrated engineer leaves their session up accidentally. 
***Always exit the mmi when done working on the issue***

                                                    Active        Passive
           Machine generated alternative text: root agnose ACk. All Nike Process Sorter Acti on 0€/09/2021 09 : seam Off IC 7/1 30: Cart S€8 bit parity Error Detected csc 3: Alarm Active s—Ackn0W1. €ZAck20W1. All F7=Force F8=Force ACk. —Point Flo— Info   Machine generated alternative text: zooc agnoses c 7/1 csc 3: S=Recuzn N ike (Passive Mode) Off Erocess Sorcer Acc ion 06/09/2021 09 : iSam 30: Cart S€8 bit parity Error Alarm Active Detected FL—Help F2=Main menu F3=Redzaw F4=Pzinc screen  

  1. Have all users exit out of the diagnoses screen.

  2. Find out which PIDs are accessing the diagnoses screen using 'ps -ef | grep mmidiag'
    Machine generated alternative text: [nikapps CCyp181 /s2000 00:00 00:00 00:00 >ps —ef I login 143 28436 677 699 672 SIS g rep runidiag C CypO CCypI 7 C Cypl 8 : 00 : 00 : 00 diag —d diag —d grep runidiag  

From here there are 2 mmi sessions accessing the diagnoses screen 'mmidiag', one of them is mine and I am currently in 'Passive Mode'.
***Normally the session with the earliest timestamp is the one in the "Active" state***


After step '1' is followed, there is only 1 user shown:
 Machine generated alternative text: [n i kapps login 00:00 00:00 CCyp181 /s2000 143 28436 0 784 SIS O >ps —ef I g rep runidiag C CypO C Cypl 8 : 00 : 00 diag —d g rep runidiag

  1. Kill the mmi process with the following:     

      Note:- If the above cmd won't kick out the session, try killing it using 'sudo kill' as mentioned below:
          i.e. sudo kill -9 XXX

  1. If there are no mmidiag processes remaining, the next user to access the screen will become the active user:

          Machine generated alternative text: root os: Off cart 568 bit parity Detected P rocess Sorter Act i on E 1101 —Point FIO= Info 06/133/2022 Fi2= 133 : Séam gnoses /2021 c 7/1 CSC 3: SS=AcknowI . FE=AcknowI . 30: Alarm Active F 7=Force FS=Force Ack . Ack .

Internal Notes

Incident:- TS-00424157 ( 


Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

No part of this article may be reproduced or transmitted in any form or by any means including recording, or information storage and retrieval systems, for any purpose without the express written permission of Intelligrated. All information contained within the article is private and confidential and the sole property of Intelligrated.

In no event, shall Intelligrated be liable for any damages whatsoever including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss, even if Intelligrated has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Template updated 2022-09-20 kwk Pending approval

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Published on 7/31/2023.
Last Modified on 7/31/2023.
Last Modified by Jimmy Neyhouse.
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