Question/Problem
How to get out of "passive" mode on CSC Diagnoses screen?
How to resolve and/or kick users from mmi screen?
Environment
- S2000TT
- CSC3
Answer/Solution
Note:- For CSC3 sites,
The first user to log into the Diagnoses screen is given control of it. All other users thereafter are placed into 'Passive Mode' which is a 'View Only' mode.
i.e. Able to acknowledge alarms, see point info, etc.
The problem with this is if the user in the 'Active' diagnoses screen is unknown, the site is unable to acknowledge alarms that may need to be cleared in order to run the sorter.
This can also happen if an Intelligrated engineer leaves their session up accidentally.
***Always exit the mmi when done working on the issue***
Active Passive
- Have all users exit out of the diagnoses screen.
- Find out which PIDs are accessing the diagnoses screen using 'ps -ef | grep mmidiag'
From here there are 2 mmi sessions accessing the diagnoses screen 'mmidiag', one of them is mine and I am currently in 'Passive Mode'.
***Normally the session with the earliest timestamp is the one in the "Active" state***
After step '1' is followed, there is only 1 user shown:
- Kill the mmi process with the following:
Note:- If the above cmd won't kick out the session, try killing it using 'sudo kill' as mentioned below:
i.e. sudo kill -9 XXX
- If there are no mmidiag processes remaining, the next user to access the screen will become the active user:
Internal Notes
Incident:- TS-00424157 (https://dashboard.intelligrated.com/dashboard/ViewIncident.aspx?IncidentID=314bc1bd-4ce7-41ad-9dff-d2dd125b4244)
DISCLAIMER:
Information in this document is subject to
change without notice and does not represent a commitment on the part of
Intelligrated. This information is typical of the questions and general advice
given; however, your particular case and
circumstances may produce different results or require different
recommendations. Therefore, use of this information is not a suitable
replacement for contacting Intelligrated Technical Service engineering for
specific recommendations and solutions to your application.
No part of this article may be reproduced or transmitted
in any form or by any means including recording, or information storage and
retrieval systems, for any purpose without the express written permission of
Intelligrated. All information contained within the article is private and
confidential and the sole property of Intelligrated.
In no event, shall Intelligrated be liable for
any damages whatsoever including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other
pecuniary loss, even if Intelligrated has been advised of the possibility of
such damages. Because some states do not allow the exclusion or limitation of
liability for consequential or incidental damages, the above limitation may not
apply to you.
Template updated 2022-09-20 kwk
Pending approval