Question/Problem
Site is
not able to connect to ICW Client.\Login Screen
Greyed out.
Environment
-ICW
Client
-Database
Answer/Solution
When ICW
login screen is showing greyed\no option to login.
|
Step
|
Details
|
Image/s
|
|
Verify
INTL ICW remote connection
|
Connect
to ICW to verify if issue is at our end or only at site's end.
For this
issue with DHL, INTL could connect to ICW but site couldn't.
Image
shows the initial issue at site.
|
|
|
ICW
Login Screen
|
Check properties of
the ICW client at site,
Right click on ICW client, click setting>Shortcut.
|
|
|
Check
Network connection for ICW server
|
Ping
server IP address, check firewall setting to confirm if the port 8086 is in
'Allow' State.
For this issue site could ping to the server IP and all ports were in 'allow' state at site's end.
|
Fire Wall Setting
|
|
Check
Config File on server
|
Go to
Config file and check for security host IP and domain name.
C:>Program
Files (x86)>Intelligrated>Incontrolware Client>Project>Config
Example
of Config File for DHL
|
|
|
|
Ensure
INTL and Site have same Config file
For this
issue, Config file at site was not matching with INTL.
After
replacing the correct config file, Site could login but nothing was showing
on ICW screen.
|
|
|
Ping
domain name to check if server IP is defined
|
Site's
Firewall should allow domain and security host
|
|
|
Ensure
Site's network connection
|
Confirm
with Site if ping is enabled at their end.
Ensure
if site can ping server IP and Server Domain name.
For this site, site was able to ping the server IP but not Server domain name.
Site IT added the Server Domain name on their firewall setting.
|
|
Related items
[Reference ticketTS-00421694]
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Template updated 2022-09-20 kwk Pending approval