In some occasions, we might not found available the MC4 kernel/daemon log files directly from the Intelligrated Trace folder on a Gateway server. To visualize them, we need to retrieve them directly from the controller using FileZilla.

-Example of a Trace folder without the kernel log files available:

To retrieve a file, follow the next steps:

1.Open Filezilla locally

2. Log in using the controller IP as Host and the QNX credentials for Username and Password

3. Follow the path /usr/mc4/CP #/trace

4.  Select the file and transfer it. To visualize it open the file using Notepad.