Question/Problem

How to resolve Putwall Manager/Handheld scanner/ ICE Blue controller communication issue. 

Environment

WES/Putwall Manager

ICE BLUE Controller

Answer/Solution

1. Check Putwall Manager logs at the time of disconnect.
2. Ask site to check that the ICE Blue Controller is powered on and connected to the network.
3. Login to the controller and make sure all processes are running.
4. Unplug the network cable from the switch and have IT confirm that it shows unplugged.
5. Plug the network cable back into switch.
6. If you don't get a logon screen try resetting the nodeboard.
7. Replace the handheld scanner
8. Escalate.

Related items

TS-00444378 - https://dashboard.intelligrated.com/dashboard/ViewIncident.aspx?IncidentID=7350702b-5c8e-4133-b1c0-43ecfe7d141b

Internal Notes

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Reason for confidentiality

#NotValidated

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DISCLAIMER:

Information in this document is subject to change without notice and does not represent a commitment on the part of Intelligrated. This information is typical of the questions and general advice given; however, your particular case and circumstances may produce different results or require different recommendations. Therefore, use of this information is not a suitable replacement for contacting Intelligrated Technical Service engineering for specific recommendations and solutions to your application.

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Template updated 2022-09-20 kwk Pending approval