Article: KB-11294
How to clear tracking jams in ICW
Skill required to complete this article: Software ~ ICW 1 and level is Beginner.


Site had multiple power outages and when they finally established power to the site, they had a spiral tracking jam on EE625B that prevented drive DR626 from running in remote.

Site confirmed they could run in local mode and that's how they ran product for hours prior to calling technical support.

Intelligrated engineers verified photoeyes were cycling in ICW.