Article: KB-12512
How to:
Troubleshoot ICW Client Connection issue
Skill required to complete this article: Controls and level is No Skill Level Association.

Question/Problem

 

Site is not able to connect to ICW Client.\Login Screen Greyed out.

 

Environment

-ICW Client

-Database

 

 

 

 

Answer/Solution

 

 

When ICW login screen is showing greyed\no option to login.

 

Step

Details

Image/s

Verify INTL ICW remote connection

Connect to ICW to verify if issue is at our end or only at site's end.

 

For this issue with DHL, INTL could connect to ICW but site couldn't.

 

Image shows the initial issue at site.

 

ICW Login Screen

Check properties of the ICW client at site,

 

Right click on ICW client, click setting>Shortcut.

 

 

 

 

Check Network connection for ICW server

Ping server IP address, check firewall setting to confirm if the port 8086 is in 'Allow' State.

 

For this issue site could ping to the server IP and all ports were in 'allow' state at site's end.

 

 

 

Fire Wall Setting

 

Check Config File on server

Go to Config file and check for security host IP and domain name.

 

 

 

C:>Program Files (x86)>Intelligrated>Incontrolware Client>Project>Config

 

Example of Config File for DHL