Question/Problem
Site is
not able to connect to ICW Client.\Login Screen
Greyed out.
Environment
-ICW
Client
-Database
Answer/Solution
When ICW
login screen is showing greyed\no option to login.
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Step
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Details
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Image/s
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Verify
INTL ICW remote connection
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Connect
to ICW to verify if issue is at our end or only at site's end.
For this
issue with DHL, INTL could connect to ICW but site couldn't.
Image
shows the initial issue at site.
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ICW
Login Screen
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Check properties of
the ICW client at site,
Right click on ICW client, click setting>Shortcut.
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Check
Network connection for ICW server
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Ping
server IP address, check firewall setting to confirm if the port 8086 is in
'Allow' State.
For this issue site could ping to the server IP and all ports were in 'allow' state at site's end.
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Fire Wall Setting
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Check
Config File on server
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Go to
Config file and check for security host IP and domain name.
C:>Program
Files (x86)>Intelligrated>Incontrolware Client>Project>Config
Example
of Config File for DHL
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